A doctor posing for a photo in front of a clinic.

Strengthening Public Service Delivery in Mozambique .

Democracy and Governance | Civil Society, Civic Engagement, and Independent Media | Anti-corruption
Africa

Transparency and Accountability for Inclusive Development Mozambique (POTENCIAR)

Project Dates: November 2020 - March 2025
Supporting Mozambican citizens to participate in policymaking and the design of public services can improve the effectiveness of state systems and services.

With funding from UK International Development from the UK government, this programme, also known as POTENCIAR addresses accountability and governance issues that undermine the delivery of basic services in Mozambique. It strengthens civic engagement, multi-stakeholder platforms and coalitions that drive change in the enabling environment. This includes through better allocation of resources and more participatory and inclusive planning and decision-making processes that improve provision of key services to poor and marginalised populations.

In its three years of implementation, POTENCIAR has helped to ‘humanise’ the maternal health sector in the areas where it has been working in Nampula province in Northern Mozambique. This is leading to women, and other marginalised groups, better directing how maternal health services at the facility level respond to their needs and meet their requirements. It is leading to service providers, such as Health Unit Directors, being more aware of their professional code of conduct and how to enforce adherence at the point of service delivery. It is leading to the provincial government in Nampula spearheading collaboration with civil society, NGOs and others, to strengthen work across different sectors for better resourcing and impact in maternal and child health services. Importantly, POTENCIAR has been working with civil society partners and health providers, including the inspection service, to strengthen Grievance Redress Mechanisms. This is empowering health users to report concerns, and empowering health providers to make changes in how they deliver their services in response to these concerns.

At the national level POTENCIAR has been working with partners to develop a new draft bill on humanised childbirth, expected to go to parliament in 2024. Once agreed it will provide women legal protection against abuse and violence during the prenatal, childbirth and postpartum stages– a time when they are at their most vulnerable against such infringements.

Project Goals


  • Promote collaboration among state and non-state actors to identify priorities and demands in service delivery, as well as empower them with the tools to improve services and contribute to institutional reforms.
  • Establish strategic partnerships to enhance efforts of existing actors and programmes towards shared goals.
  • Undertake research and analytical work to generate evidence on what works in delivering accountable and inclusive public services.
  • Work closely with policy and decision-makers to inform evidence-based policies and decisions.

Consortium Partners

  • Centro de Aprendizagem e Capacitação da Sociedade Civil (Center for Learning and Capacity Building Civil Society)
  • COWI A/S
  • Institute of Development Studies (IDS)
  • Konung International (FHI360)

This programme is funded by UK international development from the UK government.

Our Impact Maternal Healthcare in Mozambique: A Balance of Traditions and Institutions

In Mozambique, many expectant mothers struggle to access state maternal healthcare services. In fact, the government estimates that some 80% of Mozambicans use ‘traditional’ medicine as their primary form of healthcare. 

With funding from UK International Development from the UK government, this programme, also known as POTENCIAR addresses accountability and governance issues that undermine the delivery of basic services in Mozambique. It strengthens civic engagement, multi-stakeholder platforms and coalitions that drive change in the enabling environment. This includes through better allocation of resources and more participatory…

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Three healthcare workers posing for a photo outside of a clinic.
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