A patient receiving an HIV test

3 Questions with René Berger: Optimizing the Role of Community-Based Workers in HIV Service Delivery

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Human Resources for Health | Human Resources for Supply Chain Management | HIV and AIDS
Human Resources for Supply Chain Management

Are community-based workers a key piece of the puzzle to reach viral suppression? Expert René Berger discusses new models and assessments for understanding the role of the community in HIV/AIDS treatment.

René Berger was formerly a director in the Global Health Division of Chemonics. He has more than 17 years of experience working with USAID and implementing partners as an HIV/AIDS expert. Mr. Berger has been involved with the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) since its inception and brings a strong understanding of the process and expectations of the initiative from both the Washington and field perspective. 

What is the importance of the community-based workforce for delivery of HIV services, and how can this workforce be further leveraged to advance HIV goals?

Community-based workers play a number of key roles in supporting our effort to achieve epidemic control. Across the entire continuum — from identifying infected individuals, to linking them to treatment, and ensuring that they remain adherent to medications — community-based workers play an essential identification, linking, and motivating role. PEPFAR and USAID have seen the value of community-based workers. They assist in rolling out models of differentiated care. They also help to decongest health-care facilities of patients who do not need to see a clinician or other type of provider. Community-based workers may also lead or support community groups that facilitate the distribution of antiretrovirals. I strongly believe it will be the support that comes from the community that will help us reach the final milestone of viral suppression.

One of the many benefits of community-based workers is they are from the community and, therefore, know the community. They know who has been sick and when they’ve linked them with HIV care and treatment. They know who is receiving treatment for HIV and can help ensure that those individuals continue to take their medication and receive the follow-up care they may require. Ultimately, we may find that these community-based workers are also helping us defeat the stigma around HIV by showing the human side of HIV care.

I strongly believe it will be the support that comes from the community that will help us reach the final milestone of viral suppression.

What work is the Human Resources for Health in 2030 (HRH2030) Program currently doing to support the community-based workforce?

HRH2030 is supporting a number of activities to assess the community-based workforce for USAID. In Uganda, we are working to build a model to identify the human resource needs around providing differentiated care. Two of the four common models are community-based — these are community-led groups overseeing HIV treatment (mostly refills for medications) and individual pharmacy distribution points based in the community. These too may be overseen by a community-based worker.

In South Africa and Zambia we are also doing assessments of the community-based workforce to identify who they are working with, what services they are providing, where they are providing services, how long it takes to provide the services, and how much they are compensated. The goal of these assessments is to identify efficiencies — for both the services being provided and the compensation that the community-based workers receive.

How can community-based workers impact national efforts to control the HIV epidemic, especially long-term?

Community-based workers have an important role to play if we are going to achieve the UNAIDS 90-90-90 goals. Whether it’s identifying new patients who require treatment or ensuring that someone who has been receiving antiretrovirals for years continues to take their medication, these community-based personnel will be invaluable. They are really the eyes and ears on the ground and the ones who will be able to best say whether we are achieving the ambitious goals we’ve set out to achieve control of this epidemic.


percent of all people living with HIV will know their HIV status by 2020 according to the UNAIDS 90-90-90 goals


percent of all people with diagnosed HIV infection will receive sustained antiretroviral therapy


percent of all people receiving antiretroviral therapy will have viral load suppression

This post was originally published by the Human Resources for Health in 2030 (HRH2030) Program as part of a four-part series on increasing impact through HIV workforce efficiency and accountability. Read the series of expert Q&As here: