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Implementing A Quality Management Approach for Improved Health Services in Bangladesh .

Technical Brief | March 12, 2024

This technical brief highlights the Chemonics implemented USAID Advancing Universal Health Coverage Activity's role in improving 134 clinics health services by using the quality management system framework.

From 2017 to 2023, Chemonics supported 134 private clinics in Bangladesh to become the Surjer Hashi Network (SHN) through the USAID-funded Advancing Universal Health Coverage Activity (AUHC). Chemonics used a comprehensive approach based on a quality management framework that includes three essential functions: quality design/planning (QDP), quality assurance/quality control (QA/QC), and quality. The development of the SHN policy and strategy helped establish the structure and standards of a quality management system (QMS) and the responsibilities within the network. As a result of this system, the QMS maturity score increased from 69% to 92% (out of 100).